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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Misael Cruz

February 27, 2026

5  out of  5
rating by Misael Cruz
"I want to thank you everyone for there excellent services. Jim caballero, jemmy Jordy and femi , the maintenance tec. You are a team that exceeds expectations Thank you."
We responded:
"Thank you for taking the time to leave such a great review, misael. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Rocio Viramontes

January 15, 2026

5  out of  5
rating by Rocio Viramontes
"Love working with Melody & Jim! Talking with them always feels like family! Quick, friendly and responsive!"
We responded:
"Rocio, thank you for your wonderful review of State Farm Agent Jim Caballero’s Team! Rocio, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jim Caballero’s Team! "
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Noah

January 15, 2026

5  out of  5
rating by Noah
"Jim and his staff helped me out with auto insurance, and Jim and his team made it easy to understand and educate me about insurance. His customer service is top notch and I would recommend him to anyone. He is understanding, professional, well educated, knowledgeable regarding insurance, and overall a great person to work with. I am glad I chose him to insure me and I will continue to do my insurance with him."
We responded:
"Thank you so much for the 5-stars, Noah! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Cody Shimokochi

January 14, 2026

4  out of  5
rating by Cody Shimokochi
"Melody was super helpful in getting over my temporary auto insurance after a total loss! Great team, was super helpful throughout the process of getting payment back in a timely manner!"
We responded:
"Thanks so much for the great review! Here on State Farm Agent Jim Caballero’s Team, we are always looking for ways to improve, so if you have any suggestions, we are all ears. "
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Brenda Castillo

December 24, 2025

5  out of  5
rating by Brenda Castillo
"Thank you to Jim Caballero for responding on a Saturday morning and providing clear, helpful instructions on an insurance matter. Mr. Caballero’s professionalism and friendly demeanor made the process smooth and reassuring even under circumstances that could have been inconvenient. It is evident that Mr. Caballero values customer service and goes above and beyond to ensure clarity and support."
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SANDRA MARTINEZ

December 11, 2025

5  out of  5
rating by SANDRA MARTINEZ
"Melody from State Farm provided exceptional service. She went above and beyond by contacting my other insurance company to confirm what was needed for me to upgrade my policy to umbrella coverage. She was very prompt, knowledgeable, and made sure everything was handled correctly. The pricing she secured for the 500/500/100 coverage was also excellent. I truly appreciate her professionalism and highly recommend her."
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Ivette Gonzalez

December 5, 2025

5  out of  5
rating by Ivette Gonzalez
"I’ve been with State Farm for a couple of years and everything has been really amazing. Melodi is always helping me out with any questions I have.Also Jamie thank you"
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dado lanuza

November 26, 2025

5  out of  5
rating by dado lanuza
"Awesome agent!! Awesome staff too!! Informative professional and caring people at Jim's office!"
We responded:
"Thanks Dado- It's our pleasure serving your insurance needs."
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Brandon Val Verde

November 25, 2025

5  out of  5
rating by Brandon Val Verde
"Jim and his team are always a joy to work with. we recently added a car to our policy and they went out of their way to ensure the updates were tailored to meet our needs and the process went as smooth as possible. highly recommended."
We responded:
"Thanks Brandon- It's our pleasure serving you."
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Monica Chavez

November 25, 2025

5  out of  5
rating by Monica Chavez
"Great service! Super nice and attentive!"
We responded:
"Thank you for the kind words. It's a pleasure serving your insurance needs."
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Laura Lane

November 24, 2025

5  out of  5
rating by Laura Lane
"Excellent Service!"
We responded:
"Thank you for the kind words. We are happy to help anytime."
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Eric Valverde

November 20, 2025

5  out of  5
rating by Eric Valverde
"Whenever I need insurance, I can always count on Jim to take care of me. He and all his staff are courteous, professional, and thorough. He was able to resolve multiple issues in relation to my property, auto, and loan with minimal involment on my part. He will go the extra mile for you. 👍"
We responded:
"Thank you for the kind words. As you know, we strive to be the best choice for your insurance needs."
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Vanessa Nilsson

November 18, 2025

5  out of  5
rating by Vanessa Nilsson
"What amazing service my husband and I received from Jim. He came in on the weekend to help us with our car policy since that was our only available time. He really went above and beyond making sure we got the right coverage for our needs. Thanks again for the amazing service."
We responded:
"Thank you and we will continue striving to be the very best choice in insurance agencies. "
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liz jackson

July 22, 2025

5  out of  5
rating by liz jackson
"💯 I seriously have the BEST insurance agents—shoutout to Jaime and Melody at State Farm! 🙌 Melody is always quick to respond to my questions and concerns, no matter the time. When I got into a car accident, she made the entire claims process smooth and hassle-free. State Farm covered my car and gave me a 30-day rental—talk about peace of mind! Melody, you are a rockstar. 💫 You definitely deserve a raise AND a paid vacation courtesy of Jaime and State Farm! Thank you for everything!"
We responded:
"Thank you, Liz. It's an honor to serve your insurance needs."
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Gabe Flores

July 19, 2024

5  out of  5
rating by Gabe Flores
"Jim is the most helpful agent you could ask for, very personable and easy to communicate with. He offered me a fair quote on my specialty vehicle and I was happy to accept."
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Matthew Caballero

July 15, 2024

5  out of  5
rating by Matthew Caballero
"Jim is personable, professional, patient, has exceptional attention to detail, and you can always count on him. I recently had my car stolen from in front of my own home, which of course marked a very difficult time for me, but Jim made all the paperwork and headaches a lot easier than they would’ve been elsewhere. I recommend him to anyone looking for consistency and reliability in an insurance agent."
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Gerald Velasco

July 29, 2022

5  out of  5
rating by Gerald Velasco
"Stop by to chat with Jim about home and auto insurance. He kept it professional; quick and easy !!!"
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Louise Caballero

July 29, 2022

5  out of  5
rating by Louise Caballero
"We have used Jim for decades. He is very knowledgeable and promptly responds to all of our needs. We will remain a loyal customer because of Jim."
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Odalys Ventura

May 24, 2022

5  out of  5
rating by Odalys Ventura
"Melody has forever earned my business. If she moves office, I will follow. I can thank her enough for taking the time to go over all of the different coverages offered for all FOUR of my policies & making sure I understood what it would cover in different scenarios. Making sure she stayed within my budget & beating my previous insurance company for prices. Thank you Melody!"
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Karen Garcia

January 9, 2020

5  out of  5
rating by Karen Garcia
"They took care of me and were efficient and always available when I needed them. I'm so glad to be with State Farm they make the entire process so easy and I will continue to be a loyal client."
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Vicky Gonzalez

November 9, 2019

5  out of  5
rating by Vicky Gonzalez
"Awesome Agent"
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Elizabeth Gimblett

October 22, 2019

5  out of  5
rating by Elizabeth Gimblett
"Came in off the street for a quote on car and auto. The agents were great! They offered us coffee and donuts.. lol like I needed them😆. I got great quotes for home and auto. Paying a whole lot less than I was with my other insurance. The nice thing about this State Farm agency is they are down the street from my house and super friendly. Love the donuts!!"
We responded:
"Thank You Elizabeth! We love to hear from our customers. Welcome to our agency!"
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Melissa

October 18, 2019

5  out of  5
rating by Melissa
"I want to thank Jim (and Veronica) for their expertise and excellent customer service throughout all the years!"
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krystal gonzalez

October 16, 2019

5  out of  5
rating by krystal gonzalez
"This is my go to place for State Farm in Brea. I always have a great experience with them. I recently had a claim and everything got resolved fast. Jim and her team is very knowledgeable with any questions I have."
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Zyre20

October 16, 2019

5  out of  5
rating by Zyre20
"Great staff. Very helpful. Handled everything i needed in a very proffesional manner. Thanks!"