Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nalini C.

Nalini C.

June 5, 2026

5  out of  5
rating by Nalini C.
"Hello, I have been with Jim at State Farm for 20 years. I wanna say and they’ve always taken the best care of me their very personable available and helpful and helped with all my needs for my car insurance. I highly recommend them thank you so much for all the hard work you do for us To everyone at the Jim Caballero, State Farm insurance office!"
We responded:
"Nalini, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jim Caballero’s Team is just a call or email away!"
Profile photo of Henry Martinez

Henry Martinez

June 3, 2026

5  out of  5
rating by Henry Martinez
"Very professional."
We responded:
"Henry, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jim Caballero’s Team—we are always here to help!"
Profile photo of Christina Sikes

Christina Sikes

June 3, 2026

5  out of  5
rating by Christina Sikes
"Fast, efficient, friendly. Great customer service"
We responded:
"Thanks so much for the amazing review, Christina! We really appreciate your support here in Brea . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Diana Hernandez

Diana Hernandez

May 28, 2026

5  out of  5
rating by Diana Hernandez
"Jim Caballero and his staff member, Melody, picked us up when we were in desperate need of fire insurance. They have saved us thousands of dollars since and have offered excellent service. They go above and beyond every time we call on them. We enjoy doing business with them and highly recommend their services."
We responded:
"Thank you for the amazing review, Diana! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Abr Cam

Abr Cam

May 28, 2026

5  out of  5
rating by Abr Cam
"Good service and discount, Jeyme help with my auto policy, profesional and frendly"
We responded:
"Thank you for taking the time to leave such a great review, Abr. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Erika Perez

Erika Perez

May 27, 2026

5  out of  5
rating by Erika Perez
"I have been with Jim’s insurance for the past 20+ years! He and his team are amazing! incredibly helpful. Always there to answer all my questions with professionalism."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Brea to know that you had such a wonderful experience with us here on State Farm Agent Jim Caballero’s Team."
Profile photo of Karel Camacho

Karel Camacho

May 22, 2026

5  out of  5
rating by Karel Camacho
"Thank you to Jeyme and Melanie for all their help with my auto insurance. Anything I have ever needed it has been such a smooth process. Thank you to the team over at Jim’s office."
We responded:
"Karel, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jim Caballero’s Team!"
Profile photo of Cynthia Kingwood

Cynthia Kingwood

April 30, 2026

5  out of  5
rating by Cynthia Kingwood
"My family has been apart of State Farm since Jim& Veronica Caballero started their business in Gardena. They have been a wonderful couple to work with on all our insurance needs. As the years went by their staff has expanded and each team member continues to provide the same outstanding service that Jim and Veronica provides. We will continue to stay with State Farm because of the great service we continue to receive."
We responded:
"Cynthia, thank you for your wonderful review of State Farm Agent Jim Caballero’s Team!"
Profile photo of Rudy Rodriguez

Rudy Rodriguez

April 30, 2026

5  out of  5
rating by Rudy Rodriguez
"Melly was great! Answered all my questions and helped me get all the information I needed"
We responded:
"Thank you so much for the 5-stars, Rudy! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Alexander Sandoval

Alexander Sandoval

April 30, 2026

5  out of  5
rating by Alexander Sandoval
"I had an excellent experience with Jim’s State Farm Insurance while trying to meet a deadline with an upcoming trip. Jim and his team guided me every step of the way, making the process feel seamless. His knowledge and patience truly stood out as he took the time to explain everything clearly. When I called with questions, I was impressed by how quickly Jim responded with detailed answers. Jim and his team kept me updated, which alleviated my stress. I felt like I was in good hands from start to finish. I highly recommend Jim and his team to anyone in need of assistance ."
We responded:
"Thank you Alex. I really appreciate the kind words. We strive to provide excellent service at all stages (from sales to service and beyond!). Thanks again! "
Profile photo of Michele Nakazawa

Michele Nakazawa

March 18, 2026

5  out of  5
rating by Michele Nakazawa
"I have been with Jim Caballero for probably more than 25 or 30 years. He and his staff are always friendly and helpful whenever I have questions or concerns. The cost may be a little high, but I love the service they provide so I have never thought about leaving."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jim Caballero’s Team here in Brea . "
Profile photo of SUPAC

SUPAC

March 18, 2026

5  out of  5
rating by SUPAC
"I have had State Farm Insurance for over 26 years and I love it. State Farm has always helped me with whatever I have needed. From filing a claim, checking in on me after an accident and even just to send me a quick temporary insurance card. Jim, Melody and Jayme have been such a great help. Thanks State Farm for your help."
We responded:
"Thank you so much for the 5-stars, Sujey! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jim Caballero’s Team anytime."
Profile photo of Misael Cruz

Misael Cruz

February 27, 2026

5  out of  5
rating by Misael Cruz
"I want to thank you everyone for there excellent services. Jim caballero, jemmy Jordy and femi , the maintenance tec. You are a team that exceeds expectations Thank you."
We responded:
"Thank you for taking the time to leave such a great review, misael. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Rocio Viramontes

Rocio Viramontes

January 15, 2026

5  out of  5
rating by Rocio Viramontes
"Love working with Melody & Jim! Talking with them always feels like family! Quick, friendly and responsive!"
We responded:
"Rocio, thank you for your wonderful review of State Farm Agent Jim Caballero’s Team! Rocio, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jim Caballero’s Team! "
Profile photo of Noah

Noah

January 15, 2026

5  out of  5
rating by Noah
"Jim and his staff helped me out with auto insurance, and Jim and his team made it easy to understand and educate me about insurance. His customer service is top notch and I would recommend him to anyone. He is understanding, professional, well educated, knowledgeable regarding insurance, and overall a great person to work with. I am glad I chose him to insure me and I will continue to do my insurance with him."
We responded:
"Thank you so much for the 5-stars, Noah! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Cody Shimokochi

Cody Shimokochi

January 14, 2026

4  out of  5
rating by Cody Shimokochi
"Melody was super helpful in getting over my temporary auto insurance after a total loss! Great team, was super helpful throughout the process of getting payment back in a timely manner!"
We responded:
"Thanks so much for the great review! Here on State Farm Agent Jim Caballero’s Team, we are always looking for ways to improve, so if you have any suggestions, we are all ears. "
Profile photo of Brenda Castillo

Brenda Castillo

December 24, 2025

5  out of  5
rating by Brenda Castillo
"Thank you to Jim Caballero for responding on a Saturday morning and providing clear, helpful instructions on an insurance matter. Mr. Caballero’s professionalism and friendly demeanor made the process smooth and reassuring even under circumstances that could have been inconvenient. It is evident that Mr. Caballero values customer service and goes above and beyond to ensure clarity and support."
Profile photo of SANDRA MARTINEZ

SANDRA MARTINEZ

December 11, 2025

5  out of  5
rating by SANDRA MARTINEZ
"Melody from State Farm provided exceptional service. She went above and beyond by contacting my other insurance company to confirm what was needed for me to upgrade my policy to umbrella coverage. She was very prompt, knowledgeable, and made sure everything was handled correctly. The pricing she secured for the 500/500/100 coverage was also excellent. I truly appreciate her professionalism and highly recommend her."
Profile photo of Ivette Gonzalez

Ivette Gonzalez

December 5, 2025

5  out of  5
rating by Ivette Gonzalez
"I’ve been with State Farm for a couple of years and everything has been really amazing. Melodi is always helping me out with any questions I have.Also Jamie thank you"
Profile photo of dado lanuza

dado lanuza

November 26, 2025

5  out of  5
rating by dado lanuza
"Awesome agent!! Awesome staff too!! Informative professional and caring people at Jim's office!"
We responded:
"Thanks Dado- It's our pleasure serving your insurance needs."
Profile photo of Brandon Val Verde

Brandon Val Verde

November 25, 2025

5  out of  5
rating by Brandon Val Verde
"Jim and his team are always a joy to work with. we recently added a car to our policy and they went out of their way to ensure the updates were tailored to meet our needs and the process went as smooth as possible. highly recommended."
We responded:
"Thanks Brandon- It's our pleasure serving you."
Profile photo of Monica Chavez

Monica Chavez

November 25, 2025

5  out of  5
rating by Monica Chavez
"Great service! Super nice and attentive!"
We responded:
"Thank you for the kind words. It's a pleasure serving your insurance needs."
Profile photo of Laura Lane

Laura Lane

November 24, 2025

5  out of  5
rating by Laura Lane
"Excellent Service!"
We responded:
"Thank you for the kind words. We are happy to help anytime."
Profile photo of Eric Valverde

Eric Valverde

November 20, 2025

5  out of  5
rating by Eric Valverde
"Whenever I need insurance, I can always count on Jim to take care of me. He and all his staff are courteous, professional, and thorough. He was able to resolve multiple issues in relation to my property, auto, and loan with minimal involment on my part. He will go the extra mile for you. 👍"
We responded:
"Thank you for the kind words. As you know, we strive to be the best choice for your insurance needs."
Profile photo of Vanessa Nilsson

Vanessa Nilsson

November 18, 2025

5  out of  5
rating by Vanessa Nilsson
"What amazing service my husband and I received from Jim. He came in on the weekend to help us with our car policy since that was our only available time. He really went above and beyond making sure we got the right coverage for our needs. Thanks again for the amazing service."
We responded:
"Thank you and we will continue striving to be the very best choice in insurance agencies. "